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RPIM: Remote Product Information Management

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RPIM: Remote Product Information Management

Acronym Definition
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Product Information Management or PIM refers to the providing of product information for use in one or more output media and/or distribution channels, potentially involving multiple geographic locations. PIM relies on media-independent, multi-lingual administration, maintenance and modification of product information within a centralized catalog to provide consistently accurate information via any channel without prohibitive cost in terms of resources.

The now common practice of maintaining and utilizing data creates the need for product information management, as information kept by businesses is frequently scattered throughout disparate departments and held by certain employees instead of being bundled centrally – such as within R&D or Sales departments and inventory management systems. Data are saved in various different formats or are only available in hardcopy form. Information is utilized in varying environments and contexts such as for detailed product descriptions with pricing info in product catalogs or for size and weight data for calculating freight costs in a logistics department. PIM in this example represents a solution for centralized, media-independent data maintenance for providing purchasing, production and communications data for repeated use on/in multiple IT systems, languages, output media and publications. It also provides a solution for efficient data collection, management, refinement and output. A new development in this area is the development of open catalog, which can be defined here as a PIM under the open content license agreement.
check out Product Information Management

Information management is the collection and management of information from one or more sources and the distribution of that information to one or more audiences. This sometimes involves those who have a stake in, or a right to that information. Management means the organization of and control over the structure, processing and delivery of information.

Throughout the 1970s this was largely limited to files, file maintenance, and the life cycle management of paper-based files, other media and records. With the proliferation of information technology starting in the 1970s, the job of information management took on a new light, and also began to include the field of Data maintenance. No longer was information management a simple job that could be performed by almost anyone. An understanding of the technology involved, and the theory behind it became necessary. As information storage shifted to electronic means, this became more and more difficult. By the late 1990s when information was regularly disseminated across computer networks and by other electronic means, network managers, in a sense, became information managers. Those individuals found themselves tasked with increasingly complex tasks, hardware and software. With the latest tools available, information management has become a powerful resource and a large expense for many organizations.
Context
Information Management (IM) is characterized by the phrase of 'Getting the right information to the right person at the right place at the right time'. It does not, however, address the question of what constitutes the 'right information'. This omission can be addressed through the philosophy of Informational management (IaM). IaM is characterized by the phrase, 'Knowing what information to gather, knowing what to do with information when you get it, knowing what information to pass on, and knowing how to value the result' {adapted from G.Russell Swanborough}. This identifies the 'right information' and the resulting whole solution is worth more than the sum of its parts.
Information Management concepts
Following the behavioral science theory of management, mainly developed at Carnegie Mellon University and prominently represented by Barnard, Richard M. Cyert, March and Simon, most of what goes on in service organizations is actually decision making and information processes. The crucial factor in the information and decision process analysis is thus individuals’ limited ability to process information and to take decisions under these limitations.

According to March and Simon , organizations have to be considered as cooperative systems with a high level of information processing and a vast need for decision making at various levels. They also claimed that there are factors that would prevent individuals from acting strictly rational, in opposite to what has been proposed and advocated by classic theorists. Instead, they proposed that any decision would be sub-optimum due to the bounded rationality of the decision-maker.

Instead of using the model of the economic man, as advocated in classic theory, they proposed the administrative man as an alternative based on their argumentation about the cognitive limits of rationality.

While the theories developed at Carnegie Mellon clearly filled some theoretical gaps in the discipline, March and Simon did not propose a certain organizational form that they considered especially feasible for coping with cognitive limitations and bounded rationality of decision-makers. Through their own argumentation against normative decision-making models, i.e. models that prescribe people how they ought to choose, they also abandoned the idea of an ideal organizational form.

In addition to the factors mentioned by March and Simon, there are two other considerable aspects, stemming from environmental and organizational dynamics. Firstly, it is not possible to access, collect and evaluate all environmental information being relevant for taking a certain decision at a reasonable price, i.e.time and effort . In other words, following a national economic framework, the transaction cost associated with the informating process is too high. Secondly, established organizational rules and procedures can prevent the taking of the most appropriate decision, i.e. that a sub-optimum solution is chosen in accordance to organizational rank structure or institutional rules, guidelines and procedures , an issue that also has been brought forward as a major critique against the principles of bureaucratic organizations.

According to the Carnegie Mellon School and its followers, information management, i.e. the organization's ability to process information, is at the core of organizational and managerial competencies. Consequently, strategies for organization design must be aiming at improved information processing capability. Jay Galbraith has identified five main organization design strategies within two categories - increased information processing capacity and reduced need for information processing.

1. Reduction of information processing needs
2. Environmental management
3. Creation of slack resources
4. Creation of self-contained tasks
5. Increasing the organizational information processing capacity
6. Creation of lateral relations
7. Vertical information systems



Environmental management. Instead of adapting to changing environmental circumstances, the organization can aim at modifying its environment. Vertical and horizontal collaboration, i.e. cooperation or integration with other organizations in the industry value system are typical means for reducing uncertainty. An example for reducing uncertainty in the relation with the prior or demanding stage of the industry system is the concept of Supplier-Retailer collaboration or Efficient Customer Response.

Creation of slack resources. In order to reduce exceptions, performance levels can be reduced, thus decreasing the information load on the hierarchy. These additional slack resources, required to reduce information processing in the hierarchy, are representing an additional cost to the organization and the choice of this method is clearly depending on the alternative costs of other strategies.

Creation of self-contained tasks. Achieving a conceptual closure of tasks is another way of reducing information processing. In this case, the task-performing unit has all the resources required to perform the task. This approach is concerned with task (de-)composition and interaction between different organizational units, i.e. organizational and information interfaces.

Creation of lateral relations. In this case, lateral decision processes are established that cut across functional organizational units. The aim is to apply a system of decision subsidiarity, i.e. to move decision power to the process, instead of moving information from the process into the hierarchy for decision-making.

Investment in vertical information systems. Instead of processing information through the existing hierarchical channels, the organization can establish vertical information systems. In this case, the information flow for a specific task (or set of tasks) is routed in accordance to the applied business logic, rather than the hierarchical organization.

Following the lateral relations concept, it also becomes possible to employ an organizational form that is different from the simple hierarchical information. The Matrix organization is aiming at bringing together the functional and product departmental bases and achieving a balance in information processing and decision making between the vertical (hierarchical) and the horizontal (product or project) structure. The creation of a matrix organization can also be considered as management's response to a persistent or permanent demand for adaptation to environmental dynamics, instead of the response to episodic demands.
Information Management Degree Programs
A growing number of universities (e.g. Syracuse University, US; Arizona State University, US; Tilburg University, the Netherlands; University of Koblenz, Germany, University of California at Berkeley, and University of Washington at Seattle, to name a few examples) offer academic degree programs in Information Management. The curricula often include not only Information Technology and Systems, but also cover Human-Computer Interaction, Organizational Behaviour, General Management, and Economics. Columbia University in New York City offers a Master of Science in Information and Archive Management, with core courses that include knowledge management, legal and policy issues, government systems, and records and archives management. The International School of Information Management_(ISiM), India, offers a an M. Tech in Information Systems and Management. The core subjects offered in here is predominantly computer science related. Courses like IT laws, cultural informatics and Knowledge society are also blended.
 

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